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View article: Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports Open
While research has shown that customer-to-customer (C2C) value co-creation leads to positive outcomes for people with disabilities, these studies have not addressed how collective C2C can improve value outcomes for families with children w…
View article: An accessible and inclusive public transportation management response to COVID-19 through a co-creation process with people with disability. The case of Metro Barcelona
An accessible and inclusive public transportation management response to COVID-19 through a co-creation process with people with disability. The case of Metro Barcelona Open
View article: Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience
Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience Open
The literature on air travellers with psychiatric disorders is limited. This perspective article highlights various travel-related aspects of autism spectrum disorder (ASD). The airport experience can be stressful for families of children …
View article: Giving a Voice to Students with Disabilities to Design Library Experiences: An Ethnographic Study
Giving a Voice to Students with Disabilities to Design Library Experiences: An Ethnographic Study Open
Although librarians generally display an inclusive management style, barriers to students with disabilities remain widespread. Against this backdrop, a collaborative research project called Inclusive Library was launched in 2019 in Catalon…
View article: Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum
Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum Open
In the field of cultural tourism, museums have been pioneers in focusing on visitors with disabilities. They have used inclusive orientation to offer the kind of memorable and satisfying experiences that are so beneficial to a group at con…
View article: Heritage sites experience design with special needs customers
Heritage sites experience design with special needs customers Open
Purpose The purpose of this paper is to examine the effect of including customers with special needs in the design of cultural and heritage services before the actual experience takes place. Design/methodology/approach Inclusive research t…
View article: Enhancing the hospitality customer experience of families with children on the autism spectrum disorder
Enhancing the hospitality customer experience of families with children on the autism spectrum disorder Open
The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints (intrinsic, interactive, and environmental)…