Nelson Matos
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View article: Unveiling the impacts of tourist experiences on experiential image, satisfaction, and loyalty: A study in Algarve, a European premier beach destination
Unveiling the impacts of tourist experiences on experiential image, satisfaction, and loyalty: A study in Algarve, a European premier beach destination Open
This study extends the experiential image concept by presenting a new approach. The experiential image refers to the holistic image tourists form and retain during their visit to a destination. The research involved diverse stakeholders (p…
View article: Beyond physical accessibility: a bibliometric analysis about the influence of digital communication and the use of technology on inclusive tourism in WCAG 3.0 era—tourism for all from a more accessible content perspective
Beyond physical accessibility: a bibliometric analysis about the influence of digital communication and the use of technology on inclusive tourism in WCAG 3.0 era—tourism for all from a more accessible content perspective Open
This study aims to analyze the impact of digital communication and the use of technology in tourism. It also evaluates how new digital and technological trends, such as mobile applications and emerging virtual or augmented reality technolo…
View article: Broadening tourism experience and destination image
Broadening tourism experience and destination image Open
Although previous studies deal with tourism experience, destination image and related outcomes, this study innovates by elaborating on a more comprehensive view of the tourism experience and destination image. Guided by suggestions for mor…
View article: Technological transformation: The importance of E-WOM and perceived privacy in the context of opinion platforms
Technological transformation: The importance of E-WOM and perceived privacy in the context of opinion platforms Open
Opinion platforms are the result of technological advances that have increased the importance for users to check other users' opinions about products and services before making a purchase. The aim of this research paper is twofold: (i) to …
View article: Bibliometric measurement of the resource curse and its implication for sustainable development
Bibliometric measurement of the resource curse and its implication for sustainable development Open
The natural resource curse refers to the phenomenon in which certain resource-abundant countries face limited economic and social development. Inadequate management, corruption and poor governance are recurrent problems associated with it.…
View article: Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda Open
Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature …
View article: Once-in-a-lifetime leisure experiences (OLLE): The role of Flow, novelty, and interpersonal interaction on tourists’ satisfaction and memories
Once-in-a-lifetime leisure experiences (OLLE): The role of Flow, novelty, and interpersonal interaction on tourists’ satisfaction and memories Open
Drawing on Flow theory and memorable tourism experience, this study explores the relationships between Flow, novelty, and interpersonal interaction and the impact on travelers’ satisfaction and memories. By applying a mixed-method approach…
View article: Exploring the impact of digital knowledge management on technostress and sustainability
Exploring the impact of digital knowledge management on technostress and sustainability Open
Purpose This paper aims to assess how digital knowledge management affects technostress in workers and how that influences the organization’s sustainability. The study applied an in-depth literature review of the following concepts and dim…
View article: Scoping Challenges and Opportunities Presented by COVID-19 for the Development of Sustainable Short Food Supply Chains
Scoping Challenges and Opportunities Presented by COVID-19 for the Development of Sustainable Short Food Supply Chains Open
Over the past decades, short food supply chains attracted government and public support owing to their potential to mitigate some of the sustainability issues associated with the conventional globalized food supply system. The recent event…
View article: Consumer behavior in the digital age
Consumer behavior in the digital age Open
In recent decades, the Internet, evolving technologies, and social media have led to the evolution of consumer behavior. The changes in customer behavior driven by digital developments provide many opportunities and challenges that busines…
View article: How tourists perceive, create and encode the memorable tourism experience
How tourists perceive, create and encode the memorable tourism experience Open
The focus of the study was to understand and clarify the role of the senses, emotions, and memories (SEMs) on the memorable tourism experience (MTE). The main objective of the research was to map the relation between the SEMs within the to…
View article: Measuring the effectiveness of intermediary loyalty programmes in the motor insurance industry: loyal versus non-loyal customers
Measuring the effectiveness of intermediary loyalty programmes in the motor insurance industry: loyal versus non-loyal customers Open
Purpose The insurance industry has not been able to effectively retain its customers and struggles to establish and maintain long-lasting relationships with them. The purpose of this paper is thus to identify the main factors that explain …
View article: Identifying Startups Business Opportunities from UGC on Twitter Chatting: An Exploratory Analysis
Identifying Startups Business Opportunities from UGC on Twitter Chatting: An Exploratory Analysis Open
The startup business ecosystem in India has experienced exponential growth. The amount of investment in Indian startups in the last decade demonstrates the strong interest of the technology industry to these business models based on innova…
View article: The interplay of marketing and design
The interplay of marketing and design Open
This paper provides insights into the interdisciplinary intersections between marketing and design. It explores the various design intersections in the marketing fields. The collaboration between marketing and design is restricted by the p…
View article: Portuguese and Spanish DMOs’ Accessibility Apps and Websites
Portuguese and Spanish DMOs’ Accessibility Apps and Websites Open
“Tourism for all” is based on three main aspects: accessible tourism, sustainable tourism and social tourism. Accessibility is an essential part of responsible and sustainable tourism. A sizable segment of the population comprises people w…
View article: Understanding Online Consumer Behavior and eWOM Strategies for Sustainable Business Management in the Tourism Industry
Understanding Online Consumer Behavior and eWOM Strategies for Sustainable Business Management in the Tourism Industry Open
Electronic word of mouth (eWOM) has been widely used by most consumers on different digital platforms. This review aimed to obtain further insights into online consumer behavior through social networking sites and online reviews sites to h…
View article: Marketing in the Public Sector—Benefits and Barriers: A Bibliometric Study from 1931 to 2020
Marketing in the Public Sector—Benefits and Barriers: A Bibliometric Study from 1931 to 2020 Open
The global economy has brought economic and social changes that have led organizations to extend their vision beyond consumer and business markets. Particularly, in the marketing of public sector (MPS), the extant theoretical foundations r…
View article: Understanding Tourism Online Consumer Behavior and eWOM Strategies for Sustainable Business Management
Understanding Tourism Online Consumer Behavior and eWOM Strategies for Sustainable Business Management Open
Electronic Word of Mouth (eWOM) has been widely used by the majority of consumers in different digital platforms. This exploratory study was conducted with the aim to get further insights about online consumer behavior through social netwo…
View article: A Conceptualization of the Senses, Emotions, and Memories in Memorable Tourism Experiences
A Conceptualization of the Senses, Emotions, and Memories in Memorable Tourism Experiences Open
This chapter explores a conceptualization of the elements that create a memorable tourism experience – senses, emotions, and memories. A comprehensive and coherent theoretical model is established to explain the complexities involved in th…
View article: Lightning Low Level vs High Level Direct Current Injection Tests on a Full Scale Aircraft Cockpit
Lightning Low Level vs High Level Direct Current Injection Tests on a Full Scale Aircraft Cockpit Open
This paper describes the Direct Current Injection (DCI) tests, in both Low and High levels, performed on a full scale aircraft cockpit with hybrid construction (carbon fiber composite and metallic parts). Additionally, some electromagnetic…
View article: Digital Marketing Actions That Achieve a Better Attraction and Loyalty of Users: An Analytical Study
Digital Marketing Actions That Achieve a Better Attraction and Loyalty of Users: An Analytical Study Open
Currently, the digital economy contributes decisively to an increase in competitiveness, especially as a digital transformation involves migrating to new technological models where digital marketing is a key part of growth and user loyalty…
View article: EVOLUTION OF THE PRESENCE AND ENGAGEMENT OF OFFICIAL SOCIAL NETWORKS IN PROMOTING TOURISM IN SPAIN
EVOLUTION OF THE PRESENCE AND ENGAGEMENT OF OFFICIAL SOCIAL NETWORKS IN PROMOTING TOURISM IN SPAIN Open
The recent growth in scale and relevance of social networks has generated new possibilities for communication and interaction with and among their users in the tourism sector. As Spain is among the world’s top tourism destinations, it is v…
View article: Implementation of advanced technologies into Aeronautic integrated maintenance concept - Use of virtual reality in ground-floor training maintenance execution
Implementation of advanced technologies into Aeronautic integrated maintenance concept - Use of virtual reality in ground-floor training maintenance execution Open
Aviation Maintenance industry, Repair and Overhaul (MRO) procedures need to keep up with the technological evolution and evolve from the 2D support to the 3D. The available manuals for learning and training MRO tasks rely much on old 2D dr…
View article: ANALYSING DESTINATION IMAGE FROM A CONSUMER BEHAVIOUR PERSPECTIVE
ANALYSING DESTINATION IMAGE FROM A CONSUMER BEHAVIOUR PERSPECTIVE Open
Trough a narrative literature review, this article frames the evolution of destination image within the evolution of destination branding. Main theories used, methodologies, relevant findings and implications to marketing practice are iden…
View article: Revisiting the destination image construct through a conceptual model
Revisiting the destination image construct through a conceptual model Open
Num sector complexo e dinâmico como o Turismo, a presente realidade económica, conduz não só a desafios como oportunidades para os gestores dos destinos. A imagem dos destinos constitui uma dessas oportunidades, visto que a promoção do des…
View article: The Role of Imagery and Experiences in the Construction of a Tourism Destination Image
The Role of Imagery and Experiences in the Construction of a Tourism Destination Image Open
This paper addresses the role of imagery and tourism experiences (TEs) in the construction of tourism destination image (TDI). It highlights the importance of the construct imagery at all stages of consumption, because of the intangibility…