Nicola Bateman
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View article: Effective use of interdisciplinary approaches in healthcare quality: drawing on operations and visual management
Effective use of interdisciplinary approaches in healthcare quality: drawing on operations and visual management Open
View article: Category ‐ Quality Improvement
Category ‐ Quality Improvement Open
Vitamin D Serum and HOMA-IR in Indonesian Post-Menopause
View article: Emergent barriers to the lean healthcare journey: baronies, tribalism and scepticism
Emergent barriers to the lean healthcare journey: baronies, tribalism and scepticism Open
Healthcare systems are essential service organizations for citizens. However, the increasing demand for healthcare provisions and limited resources are challenging the public healthcare system to its limit. To respond to these constraints,…
View article: We are not working at home, but are at home, during a pandemic, attempting to work”: Exploring experiences of home working and work-life balance during the Covid-19 crisis
We are not working at home, but are at home, during a pandemic, attempting to work”: Exploring experiences of home working and work-life balance during the Covid-19 crisis Open
The global Covid-19 outbreak means that many people are having to work from home, and this is likely to continue for the foreseeable future. Homeworking can improve wellbeing, work-life balance and productivity, providing people have contr…
View article: The use of visual images to convey complex messages in health settings: Stakeholder perspectives
The use of visual images to convey complex messages in health settings: Stakeholder perspectives Open
Visual tools are increasingly used in healthcare settings to improve the quality of care provided. While there are a number of tools and frameworks that focus on how to create effective visual tools, there has been little evaluation of the…
View article: Fire and rescue operational effectiveness: the effect of alternative crewing patterns
Fire and rescue operational effectiveness: the effect of alternative crewing patterns Open
Decreasing demand and reduced budgets are driving changes to traditional crewing methods in the UK Fire and Rescue Service. Using an integration of two years' operational data within a novel framework, this paper assesses the impact of alt…
View article: Visualising complexity: using visual tools to facilitate coproduction of complex system design in healthcare settings
Visualising complexity: using visual tools to facilitate coproduction of complex system design in healthcare settings Open
This paper reports on an empirical study evaluating the use of visual tools in an NHS Clinical Commissioning Group, City CCG. UK CCGs commission most of the community and hospital health care services, these are wide ranging and include em…
View article: Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare
Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare Open
The file associated with this record is under embargo until 12 months after publication, in accordance with the publisher's self-archiving policy. The full text may be available through the publisher links provided above.
View article: Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England
Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England Open
Can public sector reform change service performance for the better? This is a hotly contested debate that carries significant theoretical and practical importance. In England, as in many countries, modernisation was at the heart of local g…
View article: An assessment of visual tools for operational team decision making.
An assessment of visual tools for operational team decision making. Open
The file associated with this record is under embargo while permission to archive is sought from the publisher. The full text may be available through the publisher links provided above.
View article: UK public services: do they measure up? An examination of performance management though a lens of public service dominant logic
UK public services: do they measure up? An examination of performance management though a lens of public service dominant logic Open
UK public services: do they measure up? An examination of performance management though a lens of public service dominant logic
View article: Editorial: The landscape of Lean across public services
Editorial: The landscape of Lean across public services Open
The file associated with this record is under embargo until 18 months after publication, in accordance with the publisher's self-archiving policy. The full text may be available through the publisher links provided above.
View article: Pillar or platform—a taxonomy for process improvement activities in public services
Pillar or platform—a taxonomy for process improvement activities in public services Open
Research into Lean in public services and particularly implementation, needs to develop from reporting cases to provide a taxonomy for researchers and practitioners. The paper outlines two approaches to process improvement activities (PIAs…
View article: Toward a public service management: past, present, and future directions
Toward a public service management: past, present, and future directions Open
Purpose In providing a fine-grained analysis of public service management, the purpose of this paper is to make an important contribution to furthering research in service management, a body of literature that has tended to regard public s…
View article: Operating model: an exploration of the concept
Operating model: an exploration of the concept Open
View article: The status of continuous improvement in ICiPS members in 2015
The status of continuous improvement in ICiPS members in 2015 Open
This report was commissioned following discussions in 2014, between the authors of this report and staff members from ICiPS about the paucity of relevant research about the current status of continuous (CI) in the UK. The purpose of this r…
View article: Open innovation in Health and Social Care: ICT supported co-creation of quality improvements
Open innovation in Health and Social Care: ICT supported co-creation of quality improvements Open
Open innovation in Health and Social Care: ICT supported co-creation of quality improvements
View article: The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK
The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK Open
The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK
View article: Visual management and shop floor teams – development, implementation and use
Visual management and shop floor teams – development, implementation and use Open
This research investigates the use of visual management, specifically communications boards in a British lock manufacturing company. The research explores the design, implementation and use of communications boards over two years. The purp…
View article: A classification model of the lean barriers and enablers: a case from Brazilian healthcare
A classification model of the lean barriers and enablers: a case from Brazilian healthcare Open
Lean is widely known as an approach to improve the process, reducing wastes and adding value to the customer. However, around 70% of the lean projects fail during its journey, this situation is related to barriers and enablers to implement…
View article: Towards a Common Measure of Operational Effectiveness for the UK Fire and Rescue Service
Towards a Common Measure of Operational Effectiveness for the UK Fire and Rescue Service Open
Operational effectiveness explains how well an organisation is performing in terms of maximising their resources to provide goods and/or services and reduce deficits. Within conventional operations management (OM), performance objectives f…