Noah Castelo
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View article: Could a Rising Robot Workforce Make Humans Less Prejudiced?
Could a Rising Robot Workforce Make Humans Less Prejudiced? Open
Automation is becoming ever more prevalent, with robot workers replacing many human employees. Many perspectives have examined the economic impact of a robot workforce, but here we consider its social impact: How will the rise of robot wor…
View article: Blocking mobile internet on smartphones improves sustained attention, mental health, and subjective well-being
Blocking mobile internet on smartphones improves sustained attention, mental health, and subjective well-being Open
Smartphones enable people to access the online world from anywhere at any time. Despite the benefits of this technology, there is growing concern that smartphone use could adversely impact cognitive functioning and mental health. Correlati…
View article: Lessons From an App Update at Replika AI: Identity Discontinuity in Human-AI Relationships
Lessons From an App Update at Replika AI: Identity Discontinuity in Human-AI Relationships Open
Can consumers form especially deep emotional bonds with AI and be vested in AI identities over time? We leverage a natural app-update event at Replika AI, a popular US-based AI companion, to shed light on these questions. We find that, aft…
View article: How Consumer Lay Theories Shape Valuation of AI Creativity
How Consumer Lay Theories Shape Valuation of AI Creativity Open
Recent advances in artificial intelligence (AI) have empowered algorithms to produce creative content across various domains, including artistic fields such as music and design, and scientific fields such as biology and chemistry. Despite …
View article: Perceived corruption reduces algorithm aversion
Perceived corruption reduces algorithm aversion Open
Scholarship on when and why humans are willing to rely on algorithms rather than other humans has made substantial progress in recent years, although virtually all such research is based on Western, educated, industrialized, rich, and demo…
View article: Understanding and Improving Consumer Reactions to Service Bots
Understanding and Improving Consumer Reactions to Service Bots Open
Many firms are beginning to replace customer service employees with bots, from humanoid service robots to digital chatbots. Using real human–bot interactions in lab and field settings, we study consumers’ evaluations of bot-provided servic…
View article: Conservatism predicts aversion to consequential Artificial Intelligence
Conservatism predicts aversion to consequential Artificial Intelligence Open
Artificial intelligence (AI) has the potential to revolutionize society by automating tasks as diverse as driving cars, diagnosing diseases, and providing legal advice. The degree to which AI can improve outcomes in these and other domains…
View article: Let the Machine Decide: When Consumers Trust or Distrust Algorithms
Let the Machine Decide: When Consumers Trust or Distrust Algorithms Open
Thanks to the rapid progress in the field of artificial intelligence algorithms are able to accomplish an increasingly comprehensive list of tasks, and often they achieve better results than human experts. Nevertheless, many consumers have…
View article: Blurring the Line Between Human and Machine: Marketing Artificial Intelligence
Blurring the Line Between Human and Machine: Marketing Artificial Intelligence Open
One of the most prominent and potentially transformative trends in society today is machines becoming more human-like, driven by progress in artificial intelligence. How this trend will impact individuals, private and public organizations,…