This paper uses an innovative research method for identifying success factors of project management projects. It reports the empirical results of a world café workshop conducted with 31 practitioners in Business Process Management (BPM) projects from small and medium sized enterprises (SME). Informed by the existing studies on critical success factors in BPM and projects in general, the authors planned and conducted a practitioner workshop and were able to identify 117 single impact factor items that were subseque…

Engaging project stakeholder from different national cultures remains a major challenge for project managers in international projects. The success of projects and project management depends to a significant degree on the effective and appropriate interaction with project stakeholders across cultural boundaries. This paper uses a structured approach of qualitative content analysis for identifying impact factors from a number of published empirical case studies. The research question that this article aims to answe…

This article reports the preliminary results of an empirical study investigating the success factors for culturally appropriate and effective project customer engagement. Ongoing globalization, increasing complexity and a strong trend towards project customer integration make this an important endeavor. The findings are extracted from 23 semi-structured qualitative interviews that were conducted between October 2015 and April 2016. Building on previous research the authors identify a research gap in the area of in…

Cross-cultural project management remains an important challenge for project managers and project management scholars. Successful projects need to effectively engage project customers and the key question becomes how to adequately engage project customers from foreign cultural backgrounds. This paper presents the preliminary results of a literature review in cross-cultural project customer integration. The guiding question for the review is: Which success factors can be identified in scientific literature for the …