Rachel A. Rutkowski
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View article: A scoping review of work system elements that influence emergency department disposition decision-making
A scoping review of work system elements that influence emergency department disposition decision-making Open
Emergency department (ED) disposition decision-making represents a critical juncture in patients’ care journeys, as it shapes the type of care patients access following an ED visit. However, there is a dearth of information related to how …
View article: Satisfaction of Older Patients With Emergency Department Care
Satisfaction of Older Patients With Emergency Department Care Open
Background: Patient satisfaction is an important indicator of quality of care, but its measurement remains challenging. The Consumer Emergency Care Satisfaction Scale (CECSS) was developed to measure patient satisfaction in the emergency d…
View article: Evaluating the Usability of an Emergency Department After Visit Summary: Staged Heuristic Evaluation
Evaluating the Usability of an Emergency Department After Visit Summary: Staged Heuristic Evaluation Open
Background Heuristic evaluations, while commonly used, may inadequately capture the severity of identified usability issues. In the domain of health care, usability issues can pose different levels of risk to patients. Incorporating divers…
View article: Evaluating the Usability of an Emergency Department After Visit Summary: Staged Heuristic Evaluation (Preprint)
Evaluating the Usability of an Emergency Department After Visit Summary: Staged Heuristic Evaluation (Preprint) Open
BACKGROUND Heuristic evaluations, while commonly used, may inadequately capture the severity of identified usability issues. In the domain of health care, usability issues can pose different levels of risk to patients. Incorporating diver…
View article: A human factors and ergonomics approach to conceptualizing care work among caregivers of people with dementia
A human factors and ergonomics approach to conceptualizing care work among caregivers of people with dementia Open
View article: Older Adult Patients and Care Partners as Knowledge Brokers in Fragmented Health Care
Older Adult Patients and Care Partners as Knowledge Brokers in Fragmented Health Care Open
Objective To describe older adult patients’ and care partners’ knowledge broker roles during emergency department (ED) visits. Background Older adult patients are vulnerable to communication and coordination challenges during an ED visit, …
View article: Disparate perspectives: Exploring healthcare professionals' misaligned mental models of older adults’ transitions of care between the emergency department and skilled nursing facility
Disparate perspectives: Exploring healthcare professionals' misaligned mental models of older adults’ transitions of care between the emergency department and skilled nursing facility Open
View article: A scoping review of interventions for older adults transitioning from hospital to home
A scoping review of interventions for older adults transitioning from hospital to home Open
Background/Objectives Older adults are at high risk for adverse outcomes as they transition from hospital to home. Transitional care interventions primarily focus on care coordination and medication management and may miss key components. …
View article: Physician Perceptions of Disposition Decision-making for Older Adults in the Emergency Department: A Preliminary Analysis
Physician Perceptions of Disposition Decision-making for Older Adults in the Emergency Department: A Preliminary Analysis Open
Disposition decision-making in the emergency department (ED) is critical to patient safety and quality of care. Disposition decision-making has particularly important implications for older adults who comprise a significant portion of ED v…
View article: A process-based approach to exploring the information behavior of informal caregivers of people living with dementia
A process-based approach to exploring the information behavior of informal caregivers of people living with dementia Open
View article: Exploring SEIPS 2.0 as a model for analyzing care transitions across work systems
Exploring SEIPS 2.0 as a model for analyzing care transitions across work systems Open
View article: Conceptualizing caregiver workload: an exploratory study guided by NASA TLX
Conceptualizing caregiver workload: an exploratory study guided by NASA TLX Open
Persons with dementia (PwD) are heavily dependent on the support of informal, dementia caregivers to fulfill their day-to-day care needs. Dementia caregivers, often friends and family members of the PwD, are unpaid, non-professional indivi…