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View article: Value co-creation on networked platforms — A service-dominant logic analysis of the Alexa Assistant ecosystem
Value co-creation on networked platforms — A service-dominant logic analysis of the Alexa Assistant ecosystem Open
This study applies service-dominant logic (SDL) as a theoretical lens to examine value co-creation processes in platform networks, using Amazon Alexa as a representative case. Via assistant platforms like Alexa or OpenAI's ChatGPT, users c…
View article: LLM Pipeline for Mapping Heterogeneous Data: A Case Study in Food Classification
LLM Pipeline for Mapping Heterogeneous Data: A Case Study in Food Classification Open
Accurate food classification is essential for ensuring compliance with dietary regulations, nutritional standards, and sustainability guidelines, but it remains challenging due to fragmented data and semantic complexity. This study present…
View article: The Concept of Platform Federations – A Case Study of ChatGPT Browser Plugins
The Concept of Platform Federations – A Case Study of ChatGPT Browser Plugins Open
This paper introduces the concept of platform federations, a novel approach to digital ecosystem integration. Platform federations offer an alternative to full assistants and co-pilots, enabling fine-grained sharing of functionality across…
View article: Characteristics of Platform Shifts - A Single Case Study of ChatGPT
Characteristics of Platform Shifts - A Single Case Study of ChatGPT Open
This research investigates platform shifts as transformative change. Utilizing Yin's methodology, we examine the transition from single platforms to assistant platforms and its impact on value creation by employing ChatGPT as a single case…
View article: Implications of AI-based robo-advisory for private banking investment advisory
Implications of AI-based robo-advisory for private banking investment advisory Open
Purpose AI-based robo-advisory (RA) represents a FinTech application that is already replacing retail investment advisors. In private banking (PB), clients also increasingly expect service provision across different digital channels, but w…
View article: Introduction to the Minitrack on Firm-Generated, User-Generated and Machine Generated Content in the Digital Economy: Analytics, Prediction, Recommendation, and Impact
Introduction to the Minitrack on Firm-Generated, User-Generated and Machine Generated Content in the Digital Economy: Analytics, Prediction, Recommendation, and Impact Open
The minitrack "Content (FGC/UGC/MGC) in the Digital Economy" takes into account the communication shift from traditional one-way to two-way communication, with content being a means to engage and earn trust with consumers.Content can be cr…
View article: Process-oriented documentation of user requirements for analytical applications - challenges, state of the art and evaluation of a service-based configuration approach
Process-oriented documentation of user requirements for analytical applications - challenges, state of the art and evaluation of a service-based configuration approach Open
4In recent years, the integration of process design in conjunction with the use of analytical applications to provide information tailored to user requirements to support operational process activities (e.g., Operational BI) has become inc…
View article: Gamifying Sustainable Behavior at Work: Results from an Experiment with a Corporate Gamification App
Gamifying Sustainable Behavior at Work: Results from an Experiment with a Corporate Gamification App Open
Society’s increasing demand to protect the climate puts enormous pressure on companies of all sectors to reduce their CO2 footprint. Besides strategic investments in more sustainable value creation, it is also essential that employees adap…
View article: From Personal Data to Service Innovation – Guiding the Design of New Service Opportunities
From Personal Data to Service Innovation – Guiding the Design of New Service Opportunities Open
Stimulated by an ongoing digital transformation, companies obtain a new source for digital service innovation: The use of personal data has the potential to build deeper customer relationships and to develop individualized services. Howeve…
View article: Human-centric Personal Data Protection and Consenting AssistantSystems: Towards a Sustainable Digital Economy
Human-centric Personal Data Protection and Consenting AssistantSystems: Towards a Sustainable Digital Economy Open
With the growing digital transformation, increasingly more personal data is produced, collected, shared, and used. Online privacy has become one of the most significant challenges for co-creating digital artefacts in a sustainable digital …