Riyad Eid
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View article: The Role of Customer Trust towards the Adoption of Islamic Banking in Nigeria
The Role of Customer Trust towards the Adoption of Islamic Banking in Nigeria Open
Purpose: There is an argument that most Islamic banks do not fully adhere to Islamic principles, which can lead to mistrust and low patronage. Thus, this study seeks to empirically examine the influence of relative advantage and compatibil…
View article: Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective. Open
Shifting towards a more data-driven culture is a key antecedent of business success in today's digital era. Previous research has paid attention to exploring the influence of marketing analytics on business performance, and rarely examined…
View article: Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture
Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture Open
Our paper explores how individual customers’ promoter scores are linked to their electronic word-of-mouth (e-WOM) behaviour under different cultural contexts. We conducted two studies using experimental design to addresses these two resear…
A Rejoinder to: ‘Questioning the Appropriateness of Examining<i>Guanxi</i>in a<i>Wasta</i>Environment: Why Context Should Be Front and Center in Informal Network Research – A Commentary on “De-Linking from Western Epistemologies: Using<i>Guanxi</i>-Type Relationships to Attract and Retain Hotel Guests in the Middle East”’ Open
This rejoinder responds to a commentary (Horak et al., 2023) on our article ‘De-Linking from Western Epistemologies: Using Guanxi- Type Relationships to Attract and Retain Hotel Guests in the Middle East' (2022). We thank the authors for e…
View article: Understanding the Factors Affecting Travel Avoidance behavior During the COVID-19 Pandemic: Findings From a Mixed Method Approach
Understanding the Factors Affecting Travel Avoidance behavior During the COVID-19 Pandemic: Findings From a Mixed Method Approach Open
Pandemics are affecting tourism in many ways, and have had a major effect on international travel, the hospitality industry and tourism demand. Grounded in the protective action decision model and complexity theory, this study seeks to dev…
View article: Pull-Extrinsic and Push-Intrinsic Motivations Effect on Destination Image Formation: The Moderate Effect of Tourists’ Experiences
Pull-Extrinsic and Push-Intrinsic Motivations Effect on Destination Image Formation: The Moderate Effect of Tourists’ Experiences Open
To date, very little attention has been paid to the antecedents of the image of the destination in a non-western context. This study employed the pull-extrinsic and push-intrinsic motivations theory to examine tourists’ experiences as a po…
View article: The Impact of HDA, Experience Quality, and Satisfaction on Behavioral Intention: Empirical Evidence from West Sumatra Province, Indonesia
The Impact of HDA, Experience Quality, and Satisfaction on Behavioral Intention: Empirical Evidence from West Sumatra Province, Indonesia Open
In this study, we aimed to determine the influence of halal destination attributes (HDAs) on the behavioral intention of Muslim tourists and investigate the mediating effect of experience quality and satisfaction on the relationship betwee…
View article: The Impact of Credibility Attributes on Consumer Intention to Adopt Information on Social Networking Sites
The Impact of Credibility Attributes on Consumer Intention to Adopt Information on Social Networking Sites Open
This study examines the effect of consumers’ perceived credibility of information on SNS on their attitude and intention to adopt this information in the Arab world. The study adopted a quantitative research approach using a survey questio…
View article: Determinations of system justification versus psychological reactance consumer behaviours in online taboo markets
Determinations of system justification versus psychological reactance consumer behaviours in online taboo markets Open
Purpose This research aims to understand the determinants of consumers' behaviour and motivations to buy taboo items online. Two theoretical lenses, theories of psychological reactance and system justification, are invoked to frame the rol…
View article: De-Linking From Western Epistemologies: Using <i>Guanxi</i>-Type Relationships to Attract and Retain Hotel Guests in the Middle East – ERRATUM
De-Linking From Western Epistemologies: Using <i>Guanxi</i>-Type Relationships to Attract and Retain Hotel Guests in the Middle East – ERRATUM Open
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View article: De-Linking From Western Epistemologies: Using<i>Guanxi</i>-Type Relationships to Attract and Retain Hotel Guests in the Middle East
De-Linking From Western Epistemologies: Using<i>Guanxi</i>-Type Relationships to Attract and Retain Hotel Guests in the Middle East Open
Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks ( guanxi ) have attracted scholars’ interest, the c…