Sascha Raithel
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View article: The temporal volatility of nonfinancial performance and stock return
The temporal volatility of nonfinancial performance and stock return Open
Uncertainty about input factors and potential outcomes characterize almost any business-relevant decision. By using signals about uncertainty such as historical performance volatility (temporal volatility) as inputs, investors adjust their…
View article: Produktrückrufmanagement
Produktrückrufmanagement Open
View article: The role of possessions for the extended self of sustainability- concerned anti-consumers
The role of possessions for the extended self of sustainability- concerned anti-consumers Open
Belk’s ( Journal of Consumer Research, 15(2), 139–168, 1988, Journal of Consumer Research, 40(1), 477–500, 2013) seminal work on possessions and the extended self explains how possessions form and symbolize an individual’s extended self. A…
View article: Product recall effectiveness and consumers’ participation in corrective actions
Product recall effectiveness and consumers’ participation in corrective actions Open
View article: Definitions and measures of corporate reputation in accounting and management: commonalities, differences, and future research
Definitions and measures of corporate reputation in accounting and management: commonalities, differences, and future research Open
This study reviews and compares the definitions and measurements of ‘corporate reputation’ used in 173 studies published in seven top-tier accounting and management journals between 1980 and 2020. Accounting scholars frequently fail to def…
View article: Managing customer satisfaction after a product recall: the joint role of remedy, brand equity, and severity
Managing customer satisfaction after a product recall: the joint role of remedy, brand equity, and severity Open
Firms struggle to respond to product recalls and manage post-recall customer satisfaction. In three studies, we examine the impact of firms’ remedy choice on satisfaction and provide evidence that firms’ post-recall remedy efforts are ofte…
View article: Measuring the Role of Uniqueness and Consistency to Develop Effective Advertising
Measuring the Role of Uniqueness and Consistency to Develop Effective Advertising Open
Prior research on creativity and the effectiveness of executional factors in advertising has focused on the impact of uniqueness and consistency in comparison to prior and competitive advertising. Relatively little is known about the speci…
View article: Organizing actor Engagement: A platform perspective
Organizing actor Engagement: A platform perspective Open
View article: The crisis‐response match: An empirical investigation
The crisis‐response match: An empirical investigation Open
Research Summary Prior crisis‐response literature outlines zones of conformity (i.e., response meets stakeholder expectations), underconformity (i.e., response falls short of expectations), and overconformity (i.e., response exceeds expect…
View article: Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp
Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp Open
SMR - Journal of Service Management Research , Seite 70 - 74
View article: Customer Satisfaction Management After a Product Recall
Customer Satisfaction Management After a Product Recall Open
View article: Customization of B2B Services: Measurement and Impact on Firm Performance
Customization of B2B Services: Measurement and Impact on Firm Performance Open
Customization of services comprises the activities and results of a customer-specific adaptation of a provider’s value-creation processes according to customers’ requirements. As customized service offerings are supposed to better meet spe…
View article: Corporate Social Performance, Analyst Stock Recommendations, and Firm Future Returns
Corporate Social Performance, Analyst Stock Recommendations, and Firm Future Returns Open
As consumers spend more time on their mobile devices, a focal retailer’s natural approach is to target potential customers in close proximity to its own location. Yet focal (own) location targeting may cannibalize profits on inframarginal …