Stefan Raff
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View article: Design thinking in physical and virtual environments: Conceptual foundations, qualitative analysis, and practical implications
Design thinking in physical and virtual environments: Conceptual foundations, qualitative analysis, and practical implications Open
View article: Perceived creepiness in response to smart home assistants: A multi-method study
Perceived creepiness in response to smart home assistants: A multi-method study Open
Smart home assistants (SHAs) have gained a foothold in many households. Although SHAs have many beneficial capabilities, they also have characteristics that are colloquially described as creepy – a fact that may deter potential users from …
View article: Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships
Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships Open
An increasing number of service firms are introducing algorithmic advice to their customers. In this research, we examine the introduction of such tools from a relational perspective and show that the type of relationship a customer has wi…
View article: Digital orientation and environmental performance in times of technological change
Digital orientation and environmental performance in times of technological change Open
Digitalization is increasingly seen as a strategic means for firms to yield competitive and environmental advantages. Still, current empirical research does not yet provide ample evidence on how a firm's strategic posture towards digitaliz…
View article: Commercializing Deep Tech: How to Navigate the Technology-first Approach When Markets are Unknown
Commercializing Deep Tech: How to Navigate the Technology-first Approach When Markets are Unknown Open
View article: Digital Age Organizations: Uncovering Over-the-Air Updates in the Smart Product Realm
Digital Age Organizations: Uncovering Over-the-Air Updates in the Smart Product Realm Open
Over-the-air (OTA) updates are gaining traction across various industries such as manufacturing, healthcare, and automotive. However, there is currently no consistent conceptualization of OTA updates in place. Also, we know little about wh…
View article: Smart Products: Conceptual Review, Synthesis, and Research Directions*
Smart Products: Conceptual Review, Synthesis, and Research Directions* Open
Smart products have received increasing attention from researchers and practitioners alike. One limitation of the existing literature, however, is that the term is often used as a blanket term and that there is no consensus on what a smart…
View article: Application of Artificial Neural Networks in Pricing – Case Examples from the Automotive Industry
Application of Artificial Neural Networks in Pricing – Case Examples from the Automotive Industry Open
View article: Products and services in the digital age : Findings of a multi-perspective approach
Products and services in the digital age : Findings of a multi-perspective approach Open
The digitalization has prompted numerous changes in business and society. These changes can be witnessed, for example, in the increasing transformation of products and services, which in turn raises exciting questions for research in manag…
View article: A Cognitive Perspective on Consumers’ Resistances to Smart Products
A Cognitive Perspective on Consumers’ Resistances to Smart Products Open