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View article: The State of Video Game Research in Computer-Supported Cooperative Work – A Systematic Literature Review
The State of Video Game Research in Computer-Supported Cooperative Work – A Systematic Literature Review Open
Video games have been a unique study context for computer-supported cooperative work (CSCW) researchers for decades. However, despite their collaborative richness, CSCW has not yet developed a systematic understanding of video games as a s…
View article: Customizing Emotional Support: How Do Individuals Construct and Interact With LLM-Powered Chatbots
Customizing Emotional Support: How Do Individuals Construct and Interact With LLM-Powered Chatbots Open
Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own emot…
View article: Harmful Design in User-Generated Games and its Ethical and Governance Challenges: An Investigation of Design Co-Ideation of Game Creators on Roblox
Harmful Design in User-Generated Games and its Ethical and Governance Challenges: An Investigation of Design Co-Ideation of Game Creators on Roblox Open
An increasing number of game platforms, such as Roblox, enable game creators to develop user-generated games (UGGs). Yet, these platforms often come under scrutiny for hosting UGGs that contain harmful content, ranging from sexually explic…
View article: Trading as Gambling: Social Investing and Financial Risks on the r/WallStreetBets Subreddit
Trading as Gambling: Social Investing and Financial Risks on the r/WallStreetBets Subreddit Open
Financial trading has become commonplace, involving the purchase and sale of securities such as stocks and bonds. While HCI research has investigated people's financial literacy and decision-making and how to design for it, little is known…
View article: "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management
"At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management Open
Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has ext…
View article: Community Begins Where Moderation Ends: Peer Support and Its Implications for Community-Based Rehabilitation
Community Begins Where Moderation Ends: Peer Support and Its Implications for Community-Based Rehabilitation Open
Moderation systems of online games often follow a retributive model inspired by real-world criminal justice, expecting that punishments can help users to reform behavior. However, decades of criminological research show that punishments al…
View article: “Our Users' Privacy is Paramount to Us”: A Discourse Analysis of How Period and Fertility Tracking App Companies Address the Roe v Wade Overturn
“Our Users' Privacy is Paramount to Us”: A Discourse Analysis of How Period and Fertility Tracking App Companies Address the Roe v Wade Overturn Open
After the overturn of Roe v. Wade gave states the license to ban abortion, numerous people in US have grown to worry about privacy in using period and fertility tracking apps. To address these concerns, some app companies have issued publi…
View article: Understanding and Mitigating Harmful Design in User-Generated Virtual Worlds
Understanding and Mitigating Harmful Design in User-Generated Virtual Worlds Open
Virtual space offers innovative ways for individuals to engage with one another in a digital setting. Prominent virtual social platforms, such as Facebook Spaces, VR Chat, and AltspaceVR, facilitate social connections, allowing users to in…
View article: "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management
"At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management Open
Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has ext…
View article: Guest Editorial Special Issue on Social Studies, Human Factors, and Applications in Metaverse
Guest Editorial Special Issue on Social Studies, Human Factors, and Applications in Metaverse Open
The term "metaverse" was first introduced in Neal Stephenson's 1992 science fiction novel, Snow Crash. It is conceived as the successor to the contemporary Internet, wherein users, represented as avatars, can interact with others or with a…
View article: AutoML in The Wild: Obstacles, Workarounds, and Expectations
AutoML in The Wild: Obstacles, Workarounds, and Expectations Open
Automated machine learning (AutoML) is envisioned to make ML techniques accessible to ordinary users. Recent work has investigated the role of humans in enhancing AutoML functionality throughout a standard ML workflow. However, it is also …
View article: Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond
Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond Open
Chatbot-based symptom checker (CSC) apps have become increasingly popular in healthcare. These apps engage users in human-like conversations and offer possible medical diagnoses. The conversational design of these apps can significantly im…
View article: AUTOMED: Automated Medical Risk Predictive Modeling on Electronic Health Records
AUTOMED: Automated Medical Risk Predictive Modeling on Electronic Health Records Open
Electronic health records (EHR) have been widely applied to various tasks in the medical domain such as risk predictive modeling, which aims to predict further health conditions by analyzing patients' historical EHR. Existing work mainly f…
View article: User Experience of Symptom Checkers: A Systematic Review
User Experience of Symptom Checkers: A Systematic Review Open
This review reports the user experience of symptom checkers, aiming to characterize users studied in the existing literature, identify the aspects of user experience of symptom checkers that have been studied, and offer design suggestions.…
View article: Challenges and patient strategies in seeking health services for chronic stroke: A qualitative study
Challenges and patient strategies in seeking health services for chronic stroke: A qualitative study Open
Objective: Previous healthcare informatics research identifies a critical need for information technologies to support the selfmanagement of chronic illness by patients and caregivers. However, little is known about their experiences and c…
View article: Data Engagement Reconsidered: A Study of Automatic Stress Tracking Technology in Use
Data Engagement Reconsidered: A Study of Automatic Stress Tracking Technology in Use Open
In today's fast-paced world, stress has become a growing health concern. While more automatic stress tracking technologies have recently become available on wearable or mobile devices, there is still a limited understanding of how they are…
View article: The Medical Authority of AI: A Study of AI-enabled Consumer-facing Health Technology
The Medical Authority of AI: A Study of AI-enabled Consumer-facing Health Technology Open
Recently, consumer-facing health technologies such as Artificial Intelligence (AI)-based symptom checkers (AISCs) have sprung up in everyday healthcare practice. AISCs solicit symptom information from users and provide medical suggestions …
View article: Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User Experiences and Design Considerations
Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User Experiences and Design Considerations Open
Recently, there has been a growing interest in developing AI-enabled chatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps provide potential diagnoses for users and assist them with self-triaging based on Artificial I…
View article: Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User\n Experiences and Design Considerations
Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User\n Experiences and Design Considerations Open
Recently, there has been a growing interest in developing AI-enabled\nchatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps\nprovide potential diagnoses for users and assist them with self-triaging based\non Artificia…
View article: Mediating Community-AI Interaction through Situated Explanation
Mediating Community-AI Interaction through Situated Explanation Open
Artificial intelligence (AI) has become prevalent in our everyday technologies and impacts both individuals and communities. The explainable AI (XAI) scholarship has explored the philosophical nature of explanation and technical explanatio…
View article: Physician champions’ perspectives and practices on electronic health records implementation: challenges and strategies
Physician champions’ perspectives and practices on electronic health records implementation: challenges and strategies Open
Objective Physician champions are “boots on the ground” physician leaders who facilitate the implementation of, and transition to, new health information technology (HIT) systems within an organization. They are commonly cited as key perso…
View article: Navigating the Healthcare Service “Black Box”: Individual Healthcare Consumers’ Practices and Design Opportunities
Navigating the Healthcare Service “Black Box”: Individual Healthcare Consumers’ Practices and Design Opportunities Open
The U.S. healthcare system is known to be complex and fragmented. It presents as a black box to consumers as they often encounter a variety of challenges in obtaining the healthcare services they desire. To obtain a single service, patient…
View article: Understanding U.S. Adults’ Zika Virus Risk Perceptions and Mitigation Behaviors to Improve Technology-Supported Risk Communication
Understanding U.S. Adults’ Zika Virus Risk Perceptions and Mitigation Behaviors to Improve Technology-Supported Risk Communication Open
Understanding public risk perceptions, and how these affect behavior, is critical to public health's ability to leverage technology for risk communications. However, little is known about Zika virus risk perceptions. We addressed this gap …
View article: When SNS Privacy Settings Become Granular
When SNS Privacy Settings Become Granular Open
Privacy researchers have suggested various granular audience control techniques for users to manage the access to their disclosed information on social network sites. However, it is unclear how users adopt and utilize such techniques in da…
View article: Navigating the Healthcare Service "Black Box"
Navigating the Healthcare Service "Black Box" Open
CSCW research has investigated how people at workplace and organizational settings gain knowledge required for work, but less is known regarding how "organizational outsiders" obtain knowledge about organizations and organizational landsca…