Yeming Gong
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Author Swipe
View article: The golden zone of AI’s emotional expression in frontline chatbot service failures
The golden zone of AI’s emotional expression in frontline chatbot service failures Open
Purpose The purpose of this study is twofold: first, to identify the categories of artificial intelligence (AI) chatbot service failures in frontline, and second, to examine the effect of the intensity of AI emotion exhibited on the effect…
View article: Sustaining and sharing: Optimal decisions in product-sharing platforms with green services
Sustaining and sharing: Optimal decisions in product-sharing platforms with green services Open
While some researchers consider the traditional product-sharing model in which the platform only focuses on its profits, this study considers a green-sharing mode, where the platform focuses on its profits and provides green services to co…
View article: Coexistence paradigm of the technological catching up process
Coexistence paradigm of the technological catching up process Open
Established studies on catching up have mainly overlooked a comprehensive understanding of the process. We examine the Chinese auto parts manufacturing industry’s technological catch-up to derive conclusions about the development paradigm.…
View article: Quality information disclosure and advertising strategy in a supply chain
Quality information disclosure and advertising strategy in a supply chain Open
Existing research on advertising structures in a supply chain has mainly been conducted with symmetric quality information and the interaction between quality information disclosure and advertising has not been clarified. To identify the o…
View article: Big Data Analytics Capability and Business Alignment for Organizational Agility
Big Data Analytics Capability and Business Alignment for Organizational Agility Open
This paper investigates the impact of big data analytics capability (BDAC) on organizational agility under the moderating effect of BDAC–business alignment and its impact on performance through organizational agility. Data from a matched-p…
View article: Data-driven analysis on anticipatory shipping for pickup point inventory
Data-driven analysis on anticipatory shipping for pickup point inventory Open
The pickup point's inventory level is important for the online retailers who providing the same-day pickup service. The previous inventory optimization research of pickup point does not use the real-world transaction data or consider antic…
View article: Clearing function-based simulation optimization for release planning under digital twin wafer fabs
Clearing function-based simulation optimization for release planning under digital twin wafer fabs Open
This research studies the generating and updating of production release plans in digital twin wafer fabs. We collect the manufacturing data of the workload and the expected output for each planning period from the manufacturing execution s…
View article: Exploring the Intellectual Structure and International Cooperation in Information Management
Exploring the Intellectual Structure and International Cooperation in Information Management Open
To make a comprehensive literature review and identify the development trends, this study maps the intellectual structure of the research information management based on co-keyword analysis, the 2-tuple linguistic technique, and social net…
View article: Mobile Interactivity and Perceived Waiting Time : The Role of Cognitive Absorption and Perceived Procedural Justice
Mobile Interactivity and Perceived Waiting Time : The Role of Cognitive Absorption and Perceived Procedural Justice Open
International audience
View article: Robotic Sorting Systems: Performance Estimation and Operating Policies Analysis
Robotic Sorting Systems: Performance Estimation and Operating Policies Analysis Open
Many distribution centers use expensive, conveyor-based sorting systems that require large buildings to house them. In areas with tight space, robotic sorting systems offer a new type of solution to sort parcels by destination. Such system…
View article: Mobile Interactivity and Perceived Waiting Time
Mobile Interactivity and Perceived Waiting Time Open
While perceived waiting time can undermine user evaluation and cause application abandonment, there is little scientific research on waiting in mobile applications. This paper incorporates three mobile interactivity features (ubiquitous co…
View article: Modelling and Simulation of Fresh-Product Supply Chain Considering Random Circulation Losses
Modelling and Simulation of Fresh-Product Supply Chain Considering Random Circulation Losses Open
Random circulation losses of fresh products are also a great challenge that affects the decision-making of farmers and enterprises as well as the revenue management of both parties.Considering a freshproduct supply chain (FSC) comprising a…
View article: Performance estimation of a passing-crane automated storage and retrieval system
Performance estimation of a passing-crane automated storage and retrieval system Open
Storage and retrieval automation has progressed rapidly. One such popular storage and retrieval system deploys two passing aisle-bound cranes. Each crane can access every location in the rack. To pass the other crane and prevent collision,…