Information Technology Infrastructure Library
View article
IT Infrastructure Library (ITIL) framework approach to IT Governance Open
Managing and using IT services is considered very important for modern businesses to improve their performance. IT Governance supports businesses to plan and control the IT investments to achieve their business objectives. IT Governance is…
View article
Comparative Analysis and Design of Cybersecurity Maturity Assessment Methodology Using NIST CSF, COBIT, ISO/IEC 27002 and PCI DSS Open
Data or Information security in today's digital era is crucial in every organization that needs to pay attention. Management of organizational information is one of the components in realizing Good Corporate Governance. The measure of an a…
View article
Evaluation of Governance and Management of Information Technology Services Using Cobit 2019 and ITIL 4 Open
The implementation of E-government evaluation is already a necessity to know the level of process of governance and management of service and provide improvement suggestions for quality improvement. Evaluation of the governance and managem…
View article
Risks Assessment of Information Technology Processes Based on COBIT 5 Framework: A Case Study of ITS Service Desk Open
Directorate of Information Technology and Systems Development (Direktorat Pengembangan Teknologi dan Sistem Informasi, DPTSI) is an organization unit of Institut Teknologi Sepuluh Nopember (ITS) Surabaya which responsible for providing ser…
View article
Incident Management in Academic Information System using ITIL Framework Open
Incident management is very important in order to ensure the continuity of a system. Information systems require incident management to ensure information systems can provide maximum service according to the service provided. Many of the p…
View article
An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC) Open
Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the curr…
View article
Digital Transformation of Public Sector Governance With IT Service Management–A Pilot Study Open
Information Technology or IT is a combination of technology itself and a collection of IT services that ensure the effective implementation of overall Information Technology in an organization. Like other services, Information Technology S…
View article
Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature Open
Studies on ITIL (Information Technology Infrastructure Library) are distributed in a dispersed way in the literature, making it difficult to get a general overview on the subject. This article aims to establish a mapping of the scientific …
View article
Do KPIs used by CIOs Decelerate Digital Business Transformation? The Case of ITIL Open
This study provides a critical assessment of the current KPI-driven steering practices carried out by Chief Information Officers (CIOs). It explores how the use of ITIL KPIs affect the IT Service Management (ITSM) organizationâs learning…
View article
FRAMEWORK ITIL V3 DOMAIN SERVICE OPERATION DALAM ANALISIS PENGELOLAAN TEKNOLOGI BLENDED LEARNING Open
Implementation of Information Technology is growing rapidly gives a big impact on the use of information systems / information technology and services of information systems / information technology, so most companies use technology in sup…
View article
Towards an Adaptive Strategic IT Governance Model for SMEs Open
Information technology (IT) can have a direct and indirect impact on business performance. New technologies change the risks at the strategic and governing levels of an enterprise. In the age of digitalization, we need to develop new under…
View article
A process framework for information security management Open
Securing sensitive organizational data has become increasingly vital to organizations. An Information Security Management System (ISMS) is a systematic approach for establishing, implementing, operating, monitoring, reviewing, maintaining …
View article
PERBANDINGAN COBIT 2019 DAN ITIL V4 SEBAGAI PANDUAN TATA KELOLA DAN MANAGEMENT IT Open
Cobit 2019 and ITIL V4 are tools and guidelines that can be used to form an IT governance and management framework. There are several differences between the two, although they are also common and widely used for IT management and manageme…
View article
E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce) Open
E-commerce has a big impact on economic growth. E-commerce provides equal opportunities for everyone to start a business without an obstacle. University X builds e-commerce namely Unimart with the ITIL framework. This research measures the…
View article
Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL Open
Information technology (IT) service management is an essential part for development of a company's IT. This case study discusses how to convalesce IT services using the information technology infrastructure library (ITIL) framework and mea…
View article
An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices Open
Information technology (IT) service management is considered a collection of frameworks that support organizations managing services. The implementation of these kinds of frameworks is constantly increasing in the IT service provider domai…
View article
A comprehensive review of it governance: effective implementation of COBIT and ITIL frameworks in financial institutions Open
In the rapidly evolving landscape of financial institutions, robust IT governance is essential to ensure that information technology supports business goals, mitigates risks, and complies with regulatory requirements. This comprehensive re…
View article
Machine Learning in IT Service Management Open
IT Service Management (ITSM) is a variety of activities directed towards maintenance of IT infrastructure. Hence, it is considered to be an important activity for any company, even to one not related to IT. Time of incidents' resolution is…
View article
Information Technology Infrastructure Library and the migration to cloud computing Open
The decision of migrating Information Technology to Cloud Computing, by an organisation, encompasses various decisions that must be undertaken in order to minimise risks and to perform a smooth and accurate transition to the Cloud Computin…
View article
Relevant Research Areas in IT Service Management: An Examination of Academic and Practitioner Literatures Open
Practitioners and academics alike have highlighted that information systems (IS) research may currently have limited use and value to practitioners. Further, research provides examples of positive links between management practices prevale…
View article
Innovative decision support for IT service management Open
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL®) framework. However, there are few tools available to provide decision support to IT Service Managers…
View article
A Multi-Criteria Model in Information Technology Infrastructure Problems Open
Technology has become a vital component for organizations. Therefore, it is necessary to ensure quality and efficient IT solutions in order to meet the expectations of the business areas. In this scenario, we have realized the need to alig…
View article
A Novel Approach for Optimizing Governance, Risk management and Compliance for Enterprise Information security using DEMATEL and FoM Open
Information technology Governance, Risk management and Compliance (IT-GRC) are critical in the contemporary business environment since most of the business processes rely on information technology. However, studies indicate that off-the-sh…
View article
Evaluasi Layanan Teknologi Informasi ITIL Versi 3 Domain Service Desain pada Universitas Selamat Sri Kendal Open
Information technology is a necessity for companies and organizations. To ensure the continuity of information technology business processes, it is also very necessary that companies get added value for their use. ITIL v3 is a method used …
View article
Proposed IT Governance at Hospital Based on COBIT 5 Framework Open
Information Technology (IT) Governance in Hospitals describe how to create an IT governance process that increases the number of IT projects that support the strategy of a hospital and are completed on-time and on- budget. Good IT governan…
View article
Frameworks for Audit of an Information System in Practice Open
The IT function became the backbone of the company and the central driving force of the entire operations of an organization. Modern electronic commerce is very dependent on the quality of information system supported with information tech…
View article
From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks Open
Some companies have achieved better performance as a result of their IT investments, while others have not, as organizations are interested in calculating the value added by their IT. There is a wide range of literature that agrees that th…
View article
ITSM Analysis using ITIL V3 in Service Operation in PT.Inovasi Tjaraka Buana Open
PT. Inovasi Tjaraka Buana is a company in ISP (Internet Service Provider) sector that uses information technology to sustain activities the company. At this time the company is experiencing scaling-up, which is a drastic increase in the nu…
View article
Information Technology Governance in Small and Medium Enterprises - a Systematic Mapping Open
Information Technology (IT) governance in small and medium-sized businesses is a subject that still requires more effort. Many of the studies that deal with this subject refer to large companies. IT governance structures, originally develo…
View article
Information System Audit Using COBIT and ITIL Framework: Literature Review Open
Improved IT performance drives business growth, enhances competitive advantage, and enables strategic improvements in IT management and governance. This condition is increasingly important because business organizations and systems and tec…