Mobile service
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What is 5G? Emerging 5G Mobile Services and Network Requirements Open
In this paper, emerging 5G mobile services are investigated and categorized from the perspective of not service providers, but end-users. The development of 5G mobile services is based on an intensive analysis of the global trends in mobil…
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Customer centricity in mobile banking: a customer experience perspective Open
Purpose The purpose of this paper is to increase understanding about how to improve customer value and to make mobile banking services a profitable business for banks and other financial actors. The study explores the user experiences and …
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CONSUMERS’ RESISTANCE TO USING MOBILE BANKING: EVIDENCE FROM THAILAND AND TAIWAN Open
Given that mobile banking is possibly the first commercial mobile service and a prominent example of slow-diffusing innovation, there is a need to investigate what affects people to use mobile banking from the perspective of resistant inno…
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An Extended Technology Acceptance Model for Mobile Social Gaming Service Popularity Analysis Open
The games industry has been growing prosperously with the development of information technology. Recently, with further advances in social networks and mobile services, playing mobile social gaming has gradually changed our daily life in t…
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Factors influencing consumers’ adoption of mobile financial services in Tanzania Open
This study aimed at assessing consumers’ adoption of mobile financial services in Tanzania using Technology Acceptance Model. The study had the following objectives, to assess the individual awareness of mobile financial services; perceive…
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A Library in the Palm of Your Hand: Mobile Services in Top 100 University Libraries Open
What is the current state of mobile services among academic libraries of the country’s top 100 universities, and what are the best practices for librarians implementing mobile services at the university level? Through in-depth website visi…
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Probabilistic planning with formal performance guarantees for mobile service robots Open
We present a framework for mobile service robot task planning and execution, based on the use of probabilistic verification techniques for the generation of optimal policies with attached formal performance guarantees. Our approach is base…
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Hoteliers’ service design for mobile-based value co-creation Open
Purpose This study aims to investigate how hoteliers leverage mobile technologies to shape services that allow customers to create their own unique and personalized experiences. Design/methodology/approach Guided by service-dominant logic …
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Effectiveness of mobile agri-advisory service extension model: Evidence from Direct2Farm program in India Open
This study examines the effectiveness of mobile as a novel approach for providing targeted and equitable agri-advisory services to farmers at scale. A cross-sectional survey of farmers registered on CABI's Direct2Farm (D2F) user database w…
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Exploiting big data for customer and retailer benefits Open
Purpose – Mobile checkout in the retail store has the promise to be a rich source of big data. It is also a means to increase the rate at which big data flows into an organization as well as the potential to integrate product recommendatio…
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The effects of trust transference, mobile attributes and enjoyment on mobile trust Open
"Trust is essential in building relationships. In mobile commerce, as in electronic commerce, trust is even more valuable given the absence of human contact and direct observation of the service provider. Despite the importance of trust fo…
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A Trust-Based Agent Learning Model for Service Composition in Mobile Cloud Computing Environments Open
Mobile cloud computing has the features of resource constraints, openness, and uncertainty which leads to the high uncertainty on its quality of service (QoS) provision and serious security risks. Therefore, when faced with complex service…
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ACACIA Open
There is widespread agreement that future continuous interactive (CI) applications will require edge computing capabilities from mobile networks. There is also widespread expectation that the emerging 5G network architecture, with its cons…
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Factors Influencing the Behavior Intention of Mobile Commerce Service Users: An Exploratory Study in Hong Kong Open
This study identifies and explores key determinants of the behavior intention of mobile commerce service users in Hong Kong. Findings from 390 respondents to a questionnaire survey indicated that the four key factors influencing users’ int…
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Multi-Objective Optimization for Location Prediction of Mobile Devices in Sensor-Based Applications Open
A mobile ad hoc network (MANET) can be constructed when a group of mobile users need to communicate temporarily in an ad hoc manner. It allows mobile services to be shared through device to device (D2D) links and composed by combining a se…
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The moderating influence of involvement with ICTs in mobile services Open
Purpose The growing availability of wireless internet services and the great popularization of smartphones and other mobile devices means a greater challenge for mobile service companies that need to identify the factors influencing the us…
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Mobile Banking Adoption in Thailand: An Integration of Technology Acceptance Model and Mobile Service Quality Open
The purpose of this study is to investigate the factors that influence a consumerâs intentions to use mobile banking. A web-based survey was employed to collect data from 348 samples of all owners of a mobile device and have experienced …
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Exploring the Main Factors Affecting Consumer Choice of Mobile Phone Service Provider Contracts Open
This study aims to investigate the main factors affecting a consumer’s choice of mobile phone service provider contracts, and to determine which of these factors are important in a consumer’s decision-making process. As this decision is pa…
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Agricultural Service Delivery Through Mobile Phones: Local Innovation and Technological Opportunities in Kenya Open
The rapid spread of mobile phones across the developing world offers opportunities to improve service delivery for smallscale farmers. International and local companies have already started to capitalize on these opportunities although man…
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The Role of Mobile Application Acceptance in Shaping E-Customer Service Open
Most retailers are integrating their practices with modern technologies to enhance the effectiveness of their operations. The adoption of technology aims to enable businesses to accurately meet customer needs and expectations. This study f…
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Mobile Personalized Recommendation Model based on Privacy Concerns and Context Analysis for the Sustainable Development of M-commerce Open
A mobile personalized recommendation service satisfies the needs of users and stimulates them to continue to adopt mobile commerce applications. Therefore, how to precisely provide mobile personalized recommendation service is very importa…
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The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors Open
Recent research has established a positive relationship between the use of service robots powered by artificial intelligence in hospitality firms and customer satisfaction online ratings, a particularly important form of electronic word of…
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Does innovation capabilities affect the new service innovation success among Pakistani cellular companies? Open
Purpose In today’s Pakistan, the emergence of new forms of business in collaboration with the mobile service providers is bringing a big difference, not only in every walk of life but also in digital economy of the country. Therefore, the …
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A predictive online path planning and optimization approach for cooperative mobile service robot navigation in industrial applications Open
In this paper we address the problem of online trajectory optimization and cooperative collision avoidance when multiple mobile service robots are operating in close proximity to each other. Using cooperative trajectory optimization to obt…
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Technology readiness and mobile self-service technology adoption in the airline industry: An emerging market perspective Open
Orientation: While mobile applications are seen as the way forward for airlines and airports alike, not much is known about consumers’ readiness to adopt such self-service technologies. This is important because of lower than expected adop…
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Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry Open
Using empirical data from the Kuwaiti mobile telecommunications sector, this study models a fuzzy cognitive map (FCM) to investigate the reciprocal effects of customer loyalty and its antecedents in an emerging market context. This study i…
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Evolution of Mobile Applications Open
Currently, we can see the rapid evolution of mobile technology, which involves mobile communication, mobile hardware, and mobile software. Features of mobile phones largely depend on software. In contemporary information and communication …
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Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation Open
The purpose of the study is to investigate the factors effecting brand switching behavior of customers in telecommunication industry of Pakistan. A qualitative approach has been employed to measure the relationships between the variables o…
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Value innovation activities in the wireless telecommunications service sector: A case study of the Malaysian market Open
Innovation has become an important source of growth and survival for the telecom industry, especially with the highly competitive, dynamic business environment of this sector. The telecom market attributes of liberalization, privatization …
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The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study Open
Electronic payment options have mostly superseded traditional cash payment methods. The growth of digital wallets, e-commerce, mobile payments, and other unusual payment methods has moved the global economy one step closer to a cashless so…