Service innovation
View article: Establishing RDM Consultancy Services in Universities: A Roadmap
Establishing RDM Consultancy Services in Universities: A Roadmap Open
Universities across Europe face growing challenges in supporting effective, compliant, and sustainable Research Data Management (RDM). While many institutions already provide training, templates, and guidance, these services may fall short…
View article: THE IMPORTANCE OF THE INNOVATION ECOSYSTEM FOR THE TRANSFORMATION OF REGIONAL ENTREPRENEURSHIP - THE ORGANA BIOTECH CASE STUDY
THE IMPORTANCE OF THE INNOVATION ECOSYSTEM FOR THE TRANSFORMATION OF REGIONAL ENTREPRENEURSHIP - THE ORGANA BIOTECH CASE STUDY Open
This article presents a case study that emerged from within the innovation ecosystem of Joinville (SC), this ecosystem evolves every year in relation to the maturity index. The main objective is to show the nuances, stages, innovation even…
View article: Digitalization Capability and Service Innovation From the Knowledge-Based View
Digitalization Capability and Service Innovation From the Knowledge-Based View Open
This study aims to examine the relationship between digitalization capability and service innovation in manufacturing firms. Particularly, this study probes into the indirect effect of digitalization capability on service innovation throug…
View article: Innovation of Electronic Land Rights Certificate Service at the Surabaya City Land Agency II
Innovation of Electronic Land Rights Certificate Service at the Surabaya City Land Agency II Open
This abstract summarizes the innovation in land administration services through the implementation of Electronic Land Rights Certificates (e-Certificates) by the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/B…
View article: Cities co-creating low-carbon housing via social innovation initiatives
Cities co-creating low-carbon housing via social innovation initiatives Open
View article: STRATEGIC PATHWAYS TO SUSTAINABILITY IN TOURISM: AN ECONOMIC MODEL-BASED APPROACH
STRATEGIC PATHWAYS TO SUSTAINABILITY IN TOURISM: AN ECONOMIC MODEL-BASED APPROACH Open
Innovation in luxury hospitality is increasingly shaped by how organizations integrate sustainability, cognitive awareness, and knowledge-sharing. This study examines the interrelations among refined Green Human Resource Management practic…
View article: Mobile Banking Continuance in an Emerging Market: The Interplay of Innovation Resistance, Technology Readiness, Adoption, and Satisfaction
Mobile Banking Continuance in an Emerging Market: The Interplay of Innovation Resistance, Technology Readiness, Adoption, and Satisfaction Open
Digital transformation has, for example, brought increased use of mobile banking services to countries such as Indonesia. Even with its rapid initial use, the main problem to solve is the sustainability of mobile banking. This study presen…
View article: Digital Transformation and Strategic Decision-Making: A Behavioral Perspective on Business Innovation
Digital Transformation and Strategic Decision-Making: A Behavioral Perspective on Business Innovation Open
This systematic literature review examines the critical role of behavioral accounting in shaping strategic decision-making within the context of organizational digital transformation and business innovation. Employing a PRISMA-based method…
View article: Does public data availability matter for entrepreneurship? Evidence from China’s government data platform access
Does public data availability matter for entrepreneurship? Evidence from China’s government data platform access Open
Data are the “oil” of the digital economy. Using 278 prefecture-level cities in China, this study examines the impact of public data availability on regional entrepreneurship based on a quasi-natural experiment of open government data (OGD…
View article: Digital Twin Technology for Personalized Rural Tourism Product Development: A Case Study Approach
Digital Twin Technology for Personalized Rural Tourism Product Development: A Case Study Approach Open
Modern rural tourism is confronted with increased challenges to find customized products for varied visitor needs while traditional processes are burdened by long cycles and limited real-time analysis opportunities. This study examines the…
View article: Supply chain management and municipal service quality: The mediating influence of innovation
Supply chain management and municipal service quality: The mediating influence of innovation Open
Orientation: South African municipalities rely heavily on effective supply chains for public service delivery, making it vital to adopt models that foster innovation. Understanding innovation helps municipalities to make informed decisions…
View article: A Country-level Case Study:
A Country-level Case Study: Open
This paper examines milestones and unique service aspects of six research-intensive Higher Education Institutions’ approaches to research data management policy and service, almost one decade on from their respective beginnings, based on f…
View article: Reorienting Regional Innovation Policy: Vision, Strategy, and Implementation Analysis in the Regional Development Planning Agency (Bappeda) of Bantaeng Regency, Indonesia
Reorienting Regional Innovation Policy: Vision, Strategy, and Implementation Analysis in the Regional Development Planning Agency (Bappeda) of Bantaeng Regency, Indonesia Open
Regional innovation has become a strategic imperative for local governments in developing economies seeking to enhance competitiveness, improve public service performance, and accelerate sustainable development. This study examin…
View article: Optimizing Service Quality Through a People, Process, and Technology Approach for Freelance Tour Guides (Case Study of Timotravel)
Optimizing Service Quality Through a People, Process, and Technology Approach for Freelance Tour Guides (Case Study of Timotravel) Open
This study examines the factors that contribute to inconsistent service quality among freelance tour guides at Timotravel, a newly established Indonesian SME operating in the outbound travel industry. As the company relies heavily on freel…
View article: Reorienting Regional Innovation Policy: Vision, Strategy, and Implementation Analysis in the Regional Development Planning Agency (Bappeda) of Bantaeng Regency, Indonesia
Reorienting Regional Innovation Policy: Vision, Strategy, and Implementation Analysis in the Regional Development Planning Agency (Bappeda) of Bantaeng Regency, Indonesia Open
Regional innovation has become a strategic imperative for local governments in developing economies seeking to enhance competitiveness, improve public service performance, and accelerate sustainable development. This study examines the reo…
View article: Digital Twin Empowers the Alignment of Industry and Education in Home Economics
Digital Twin Empowers the Alignment of Industry and Education in Home Economics Open
The home economics service industry, as a crucial support for people's livelihood and consumption upgrading, urgently requires a supply of specialized high-skilled talent for its high-quality development. Currently, the alignment between h…
View article: Consulting Service Adoption Among Small Service Businesses: A DOI-RBV Perspective
Consulting Service Adoption Among Small Service Businesses: A DOI-RBV Perspective Open
Consulting, in its various forms, supports the survival, development, and competitiveness of small businesses. While prior studies have examined its effects and benefits, research remains limited on how small businesses adopt and engage wi…
View article: Strategic approaches to integrating digital solutions into the activities of financial intermediaries in the Ukrainian market
Strategic approaches to integrating digital solutions into the activities of financial intermediaries in the Ukrainian market Open
The article examines strategic approaches to integrating digital solutions into the activities of Ukrainian financial intermediaries under conditions of market transformation caused by regulatory changes, military risks, shifts in consumer…
View article: Leveraging User-Centred Design Methods in Canadian Public Service Innovation Labs
Leveraging User-Centred Design Methods in Canadian Public Service Innovation Labs Open
Innovation labs have emerged as a promising means to improve the capacity of public sector organisations to address complex challenges through creativity, experimentation, and multi-disciplinary collaboration. Yet, many Canadian public ser…
View article: Strategic guidelines for innovation and investment development under the influence of digital technologies in the framework of European integration
Strategic guidelines for innovation and investment development under the influence of digital technologies in the framework of European integration Open
Ukraine's integration into Europe opens up new opportunities for the country's economic and social development, one of the most important of which is the introduction of digital technologies. In the current economic development environment…
View article: Investigating the role of management in smart tourism technologies, customer satisfaction and promoting sustainable tourism
Investigating the role of management in smart tourism technologies, customer satisfaction and promoting sustainable tourism Open
The rapid evolution of smart technologies has fundamentally transformed the tourism industry, ushering in a new era of digital innovation that enhances the quality and personalization of travel experiences. This conceptual study explores t…
View article: Reframing Library Marketing for the Digital Society: A Conceptual Model of Strategic Innovation and Engagement
Reframing Library Marketing for the Digital Society: A Conceptual Model of Strategic Innovation and Engagement Open
The rapid acceleration of the digital society, characterized by information saturation and technological integration, compels libraries to undergo a fundamental strategic reframing. This paper argues that, to effectively counteract the nar…
View article: Investigating the role of management in smart tourism technologies, customer satisfaction and promoting sustainable tourism
Investigating the role of management in smart tourism technologies, customer satisfaction and promoting sustainable tourism Open
The rapid evolution of smart technologies has fundamentally transformed the tourism industry, ushering in a new era of digital innovation that enhances the quality and personalization of travel experiences. This conceptual study explores t…
View article: Business Plan for The Development of Triple D Boarding House: Establishing A One-Stop Shopping Ecosystem
Business Plan for The Development of Triple D Boarding House: Establishing A One-Stop Shopping Ecosystem Open
The boarding house business is a rapidly growing property sector in Indonesia's urban areas, driven by a high urbanization rate that saw the urban population increase to 56.7% by 2022, and the concentration of educational and office center…
View article: Building hotel readiness through supply chain collaboration and dynamic capabilities: Evidence from Thailand’s emerging entertainment complex ecosystem
Building hotel readiness through supply chain collaboration and dynamic capabilities: Evidence from Thailand’s emerging entertainment complex ecosystem Open
This study investigates the relationship between supply chain collaboration (SCC) and dynamic capabilities (DC) in enhancing supply chain readiness (SR) within Thailand's hospitality industry, which is adapting to the development of entert…
View article: The Effect of Empowering Leadership on Innovation Behavior Mediated by Organizational Commitment in Six Basic Service Government Agencies Within the Provincial Government of North Maluku
The Effect of Empowering Leadership on Innovation Behavior Mediated by Organizational Commitment in Six Basic Service Government Agencies Within the Provincial Government of North Maluku Open
This study aims to examine the influence of empowering leadership on innovation behavior mediated by organizational commitment in six basic service OPDs within the scope of the North Maluku Provincial Government. The research method uses a…
View article: Market-Based Environmental Regulation and Green Transformation of Manufacturing Enterprises: Evidence from China’s SO2 Emission Trading
Market-Based Environmental Regulation and Green Transformation of Manufacturing Enterprises: Evidence from China’s SO2 Emission Trading Open
In the context of China’s sustainable development goals, this study investigates how market-based environmental regulation, specifically SO2 emission trading, drives green transformation and upgrading in manufacturing firms. We argue that …
View article: Blue ocean strategy, firms’s core competence, and the micro, small, and medium enterprises’ obsession for industry competitiveness
Blue ocean strategy, firms’s core competence, and the micro, small, and medium enterprises’ obsession for industry competitiveness Open
Purpose The study examined how consolidated constructs of Blue Ocean Strategy, mediated by Firms’ core competence relate to Micro, Small, and Medium Enterprises’ competitiveness of the manufacturing and service firms in the six geopolitica…
View article: Emerging Innovations and Trends in Academic Libraries of Pakistan in the 21st Century
Emerging Innovations and Trends in Academic Libraries of Pakistan in the 21st Century Open
This research paper explores the new technology, emerging trends and challenges that academic libraries in Pakistan tend to encounter in the 21st century. It seeks to evaluate the ways in which the digital transformation is transforming li…
View article: Enhancing MSME Capacity Through Product Innovation for Sustainable Community Empowerment
Enhancing MSME Capacity Through Product Innovation for Sustainable Community Empowerment Open
Purpose: This study addresses challenges faced by Bianana MSME in Malang, Indonesia, including stagnant product innovation and inefficient manual packaging, which hinder competitiveness. It aims to enhance MSME capacity through technologic…