The Cynefin framework ( kuh- NEV-in) is a conceptual framework used to
aid decision-making. Created in 1999 by Dave Snowden when he worked for IBM
Global Services, it has been described as a "sense-making device". Cynefin
is a Welsh word for 'habitat'.
Cynefin offers five decision-making contexts or "domains"— clear (known as
simple until 2014, then obvious until being recently renamed),
complicated , complex , chaotic , and confusion —that help managers to
identify how they perceive situations and make sense of their own and other
people's behaviour. The framework draws on research into systems theory,
complexity theory, network theory and learning theories.
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