British Gas
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British Gas (trading as Scottish Gas in Scotland) is an energy and home services provider in the United Kingdom. It is the trading name of British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica. Serving around twelve million homes in the United Kingdom, British Gas is the biggest energy supplier in the country, and is considered one of the Big Six dominating the gas and electricity market in the United Kingdom.
In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service and practice of breaking into homes to force people onto pre-payment meters. After an internal enquiry, they announced they would no longer use the third-party contractor responsible.
In a 2023 review, the UK government regulator for the energy sector, Ofgem, found that British Gas had 'moderate weaknesses' with their customer service processes, alongside the majority of suppliers. They're described as the "worst firm to be moved to" by MoneySavingExpert.com after a 2022 survey.
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- Slug: british-gas
- Added: Jul 20, 2024