Description
The Information Technology Infrastructure Library ( ITIL ) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third- party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2021, ITIL has been owned by PeopleCert.
